Refund Policy
Our commitment to your satisfaction with our services
1. Our Refund Philosophy
At Hibot, we stand behind our work and are committed to your complete satisfaction. Our refund policy is designed to be fair, transparent, and customer-friendly while ensuring the sustainability of our business.
We offer a 90-day warranty on all repair services, which is our primary method of ensuring your satisfaction. Refunds are available in specific circumstances as outlined below.
2. Service Warranty vs. Refunds
Important: Before requesting a refund, please note that most issues are covered under our 90-day service warranty, which typically provides repair or replacement at no additional cost.
Service Warranty Covers:
- Recurrence of the same issue within 90 days of repair
- Defects in workmanship or parts we installed
- Performance issues related to the original repair
Refunds May Be Considered For:
- Services not performed as agreed
- Inability to complete the repair as promised
- Significant delays in service completion without communication
- Cases where warranty repair is not possible or practical
3. Eligibility for Refunds
3.1 Full Refunds
Full refunds are available under these circumstances:
- We are unable to diagnose or repair your device after you've paid
- You cancel the service before any work has begun
- We cannot source necessary parts within the promised timeframe
3.2 Partial Refunds
Partial refunds may be issued in these situations:
- Only part of the agreed-upon service could be completed
- The repair did not fully resolve the issue but provided some improvement
- You choose to discontinue service after diagnosis but before completion
3.3 Non-Refundable Services
Note: The following are generally non-refundable:
- Diagnostic fees (if you choose not to proceed with repair)
- Software licenses or product keys purchased specifically for your device
- Services already completed and delivered
- Issues arising from new damage or user error after repair
4. Refund Request Process
Contact Our Support
Reach out to us within 7 days of service completion via phone, email, or in-person visit. Explain the issue and why you believe a refund is appropriate.
Assessment & Verification
We will review your case, service records, and may request to examine your device to verify the issue.
Resolution Discussion
We'll discuss potential solutions, which may include re-repair under warranty, replacement, or refund options.
Refund Processing
If a refund is approved, we will process it within 5-7 business days using your original payment method.
5. Special Circumstances
5.1 Data Recovery Services
Due to the nature of data recovery, refunds are only available if we are completely unable to recover any data as promised. Partial success in data recovery does not qualify for refunds.
5.2 Virus Removal Services
We guarantee removal of all detected malware. If the same viruses reappear within the warranty period, we will re-clean your system at no charge rather than issue a refund.
5.3 Hardware Installations
For hardware installations, if a component we installed fails within the warranty period, we will replace it rather than issue a refund. If the exact component is unavailable, we may offer a comparable replacement or credit.
6. How Refunds Are Processed
Approved refunds will be processed to the original payment method whenever possible:
- Credit/Debit Cards: 5-7 business days to appear on your statement
- Digital Payments: 1-3 business days for processing
- Cash Payments: Refunded in cash or bank transfer within 24 hours
- Service Credits: Immediate issuance for future services
7. Denied Refund Requests
Refund requests may be denied in these situations:
- The service was completed as described
- The issue is outside the scope of the original service
- New damage occurred after the repair
- You changed your mind after satisfactory service completion
- You cannot provide the original service receipt
If your refund request is denied, we will explain the reason and discuss alternative solutions.
Customer Satisfaction Guarantee
We're committed to resolving any issues to your satisfaction. Before considering a refund, we'll explore all options including re-repair, replacement, or service credit. Our goal is to ensure you leave happy with our service.